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Three Ways Through

Gama Casino Contact: Reach the Right Team

However you reach us, someone answers around the clock, every day of the week, in English and three other languages.

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Rated 4.4 by 5,851 verified players on AskGamblers 4.4 / 5 · 5,851
While You Wait

Pick the Channel That Fits Your Question

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Slow Queue to Fast Reply

Best for quick account nudges and small snags, a chat agent replies in about 3 minutes, at any hour you happen to log on.

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Send an E-mail

Best for documents and detail you want in writing, send to [email protected] and a reply lands within about 8 hours.

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Prefer a Voice?

Best for talking it through, call +61 2 9113 1874 (AEST) and a person picks up in about 2 minutes.

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Gama Casino Australia

Australian Players Get Local Care

When you are playing from Australia and want a local line, this block has the numbers and names you need.

Item
Detail
Local Phone
+61 2 9113 1874
Time Zone
AEST
Languages
English, German, French, Spanish
Regulator
Malta Gaming Authority, MGA/B2C/488/2012
Problem Gambling
Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
E-mail
Gama Casino Essentials
1

Your registered e-mail address

2

Your account username or ID

3

A clear description of the issue

4

Screenshots of any error or charge

5

Payment method and last transaction

Department Finder

When One Inbox Beats a General Queue

For the moment your question has a clear owner and you want it to skip the general queue.

Department
E-mail
General support and questions
Document verification (KYC)
Deposits and withdrawals
Complaints and disputes
Personal data and privacy requests
Business and partnerships
Gama Casino Hours

See Who Answers and How Fast

Every channel runs on the same Australian clock, so you always know when a reply lands.

Channel
Timing
Live chat hours
24 hours a day
Live chat first reply
3 minutes
E-mail address
E-mail reply
8 hours
Phone number
+61 2 9113 1874
Phone waiting time
2 minutes
Time zone here
AEST
The Moment a Reply Disappoints
1

Why Start With Support?

Start with the support team and describe the issue plainly, including your account details and any screenshots. They log it and aim to fix it at that level first.

2

Getting It in Writing

Ask for a reference number and a written answer within a set time. Gama Casino confirms the outcome so you hold a record of what was decided.

3

Taking It to the Malta Gaming Authority

If the reply still leaves you unsatisfied, take the matter to the Malta Gaming Authority, naming the license and the reference from your complaint.

Support Answers

Which Question Is Yours?

MGA Licensed Operator Triple-Audited Fair 7-Minute Withdrawals
01Do I need to escalate if the first reply misses?+
Once the reply leaves your question unanswered, ask for it to be reviewed by a supervisor in the same thread. If that still falls short, write to [email protected] with your account email and the earlier replies attached. The regulator can be approached after that.
02What if I want to shut my account for good?+
At the moment you decide, send the request from your registered email to [email protected] and the team will close it for you. Say whether it is a short break or permanent, as self-exclusion is handled separately. Any balance is returned to a payment method in your name.
03Where does the 58-hour verification clock actually start?+
From the moment all three documents land with [email protected], the usual wait is up to 58 hours. Photo identification, proof of address and payment method confirmation must all be readable and in date. A blurry upload restarts nothing but it does pause the count.
04Why do you ask for my email before anything else?+
Because your email address is the login identifier on file, a support agent can pull up the account without any other detail. Full name and date of birth help confirm the match. Nobody on the team ever needs your password, so keep it to yourself.
05Can I check who regulates Gama Casino and under which number?+
Malta Gaming Authority regulates Gama Casino Ltd., trading under licence number MGA/B2C/488/2012. Company registration is C-47131 (Malta), with the registered office at Tower Road, Sliema. Australian players deal with a Malta-licensed operator that has run since 2012.
06Do I need a special request to see my own data?+
Nothing formal is needed: [email protected] takes copy and deletion requests from the email on your account. Ask for a copy, correction or erasure of what is held. Replies usually land within eight hours, and deletion is confirmed once identity is checked.
Gama Casino Company

Who Operates Gama Casino?

By the end you will know exactly who operates the site and where to write.

Detail
Value
Legal name
Gama Casino Ltd.
Company number
C-47131 (Malta)
Address
Tower Road, Sliema
Regulator
Malta Gaming Authority
License number
MGA/B2C/488/2012
Support e-mail